Exchanges To exchange an item purchased on COMPORTA Perfumes, you must send us an e-mail confirming the need to exchange an item identifying the replacement item. Finally, the original item must be returned within 30 days from date of delivery, accompanied by the original sales slip. Please note that COMPORTA Perfumes must receive the returned item in original condition. We will not accept merchandise that has been opened or damaged. Shipping charges for any returned item(s) are the client’s responsibility. We reserve the right to refuse exchange of any merchandise that does not meet the above return requirements in COMPORTA Perfumes sole discretion. COMPORTA Perfumes does not accept returns unless has been found a craft flaw. Refunds may only be issued in the same form as was utilized for payment. Changes/Cancellations If you wish to cancel or modify your order, please send an email as soon as possible to shop@comportaperfumes.com. We will make every effort to accommodate your request. However, once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our exchange policy.